Agilità: News

ITpreneurs acquires Agilità: Providing content leadership in the Best Practices marketplace

April 1, 2006 - ITpreneurs, the leading content company in the domain of IT management and governance best practice frameworks, acquires Agilità effective April 2006.

This acquisition will strengthen ITpreneurs position as a global leader in content development and provision for the ITSM, IT Governance and IT security domains.
With the majority of the fortune 2000 companies using or planning to use ITIL, COBIT and IT best practices, the IT best practices training, consulting and software market place is expanding at a fierce pace. The IT Governance and IT Service Management sectors are growing, driven by:

Continued pressure of IT departments and organizations to deliver more with less
Increasing dependence of business on IT.
Success for organizations that have been using the best practice frameworks to manage their governance and ITSM areas.
Increasing IT outsourcing.
Increasing regulatory compliance.

Companies world-wide are increasingly using IT best practices to enhance their governance, and to reengineer IT services & delivery.

In this industry, the combined strengths of ITpreneurs in content solutions development and Agilità’s expertise and credibility in ITSM domain, will create a content powerhouse.
Alan Nance, current Managing Director of Agilità and a recognized expert in the ITSM domain, will join ITpreneurs as President. He will become a member of the ITpreneurs board and will be responsible for product portfolio and product design, as well as building a strong partner advocacy. In the new structure, the Agilità team will focus mostly on content/product development.

According to Sukhbir Jasuja, CEO of ITpreneurs, the new vision is “to create the world’s leading content company enabling establishment and implementation of standards and best practice frameworks.”

The deal also further strengthens ITpreneurs’ position in its largest market, North America.
ITpreneurs partners, both on the content development and the training delivery side, will benefit from the larger scale and ability to tap into the rich resources of the combined ITpreneurs/Agilità content portfolio. Delivery partners will also benefit from Agilità’s expertise in the area of implementing best practice solutions. One of Agilità’s key strengths is in the area of implementation solutions. ITpreneurs recognizes that (best practice frameworks implementation) as a clear strategic priority.

For more information about ITpreneurs please visit the website www.ITpreneurs.com
For more information about this announcement please contact David Huebert, Global Marketing Director at david.huebert@itpreneurs.com.

About ITpreneurs
ITpreneurs B.V. based in Rotterdam, the Netherlands is the leading IT training solutions company in the domain of IT best practices and IT governance frameworks. ITpreneurs offers the largest portfolio of e-learning and classroom training solutions within the ITSM and IT governance domains. ITpreneurs training solutions are delivered as e-learning courses and as classroom and blended trainings through its extensive network of partners including companies such as Computer Associates, Hewlett Packard and IBM. Through its content expertise and extensive partner network, ITpreneurs training solutions are currently delivered in 45 countries across 6 continents and in 6 languages.

About Agilità
Agilità is one of the world’s premier IT-enabled service management consulting companies. Headquartered in Hong Kong with staff and offices in Chicago, Greenwich, Singapore, Delhi, Bangalore, Toronto and Manila, Agilità has focused its expertise in five specific competence areas: Improving quality of IT service provided to the business, Sourcing Strategies, Governance and Compliance, Reducing Cost to Serve and IT Organizational Design.

Spring 2006 ITIL Courses NOW available!

The following courses are now available:

Download the brochure for more information.

Agilità announcing new team member Abbey Wiltse

Agilità is pleased to announce that Abbey Wiltse has joined the Agilità team as an IT Service Management consultant.
Abbey, an ITSM journey…..

Abbey comes to Agilità as an ITSM consultant with over twenty years experience in IT. Abbey’s areas of expertise include facilitation of strategic planning, to assist executives to align their ITSM program to enable corporate objectives, and in the program management of large scale initiatives, to enable the transformation and cultural change required when moving to a process-based organization. She brings to Agilità’s clients many years of experience in leading ITIL process design development and the delivery of ITSM training, in both the private and public sectors.

Abbey has been ITIL Service Manager Level certified since the year 2000, and has been active in the ITIL community for many years through her early involvement with the itSMF Canada national chapter and her participation as a speaker at numerous ITSM industry events.

Abbey strongly believes that a successful ITSM program is the essential building block to innovative business enablement. Success in this type of program is achieved through close alignment of the related change projects to the overall corporate objectives.Abbey, at Agilità…..

At Agilità, Abbey will continue to inspire and serve our executive clients with her deep knowledge of service management, leveraged to create business value through the delivery of quality IT services.
Abbey’s core competence in service management strengthens Agilità’s existing ITSM expertise. Our presence in the USA as well as the leading emerging markets of India, China and the Philippines, will ensure Agilità remains the leader on advising our clients on the opportunities to leverage ITSM as an enabler to the business to achieve their strategic objectives.

Abbey, the person…..
With over 20 years of IT experience, covering many different industries, Abbey brings to Agilità’s client base considerable expertise in ITSM process development, design, training and activation approaches.
Her career began at Canada Systems Group, a large IT Service Provider firm, delivering service sourcing solutions to many key industry clients. While there, she lived the IT operations life directly, giving her a unique understanding of the management requirements and challenges associated with delivery of quality IT services.
She then worked with the Ontario Government’s central service provider organization. This organization was responsible for the delivery of IT services to all the ministries, boards and agencies across the Province of Ontario in Canada. In this organization, Abbey was coordinating operations of the network division and managing large network upgrade projects, moving eventually into the management of the business processes themselves as part of a large scale project to implement the corporate Enterprise System Management platform and the activation of the supporting ITIL processes.

In 1999, Abbey joined Hewlett-Packard Canada, where she was actively involved in the delivery of ITSM solutions. Her clients have included many private sector industry verticals - telecommunications, utility, manufacturing, financial, IT sourcing service providers. She continued to apply her public sector vertical expertise across federal, provincial and municipal levels of government, in various ITSM engagements.
Abbey is committed to the successful delivery of total solutions to Agilità’s client base, achieved through respect for the management of change issues involved in the resulting integration of people, process and technology.

Agilità Principal Acknowledged for BS 15000 Implementation in India

Agilità Director of Service management and Consulting Practice Principal, K.S. Franklin has been recognized by Wipro for his contribution to their BS 15000 certification program.

WIPRO has conducted probably the largest and most comprehensive BS 15000 certification in the world to date. The scope of the certification covers both internal and external IT Service Management practices. It includes IT Infrastructure Service Management for external clients, provided by the Global Command Centre (GCC) in Bangalore, covering the following services:- Monitoring, Administration, Diagnostics, Performance, Analysis and Reporting" as well as Provision of IT Infrastructure Management, Service Support and IT Project Management required for in-house / On site users engaged in Software Services Business.

The project involves the work of tens of thousands of Wipro employees and is considered to be a watershed for the IT Industry in India and indeed worldwide. Wipro CIO, Mr. Tamal Dasgupta awarded the certificate of achievement to K.S. Franklin in “recognition of his leadership towards Wipro’s effort in achieving BS 15000 certification.” The certification was performed by DNV.

New Global Standard for IT Operational Excellence is here and Agilità leads the way!

On May 17, 2005, ISO took the official step of promoting the BS15000 standard to ISO20000. The first certifications are expected in 2005.

In the meantime, working with Agilità you can get a jump-start on your certification plans today.
Agilità combines:

Unsurpassed experience implementing both ITIL and BS15000
Business partners with the original authors
Largest contingent of BS15000 certified consultants
All consultants ITIL Service Manager Trained (Masters)
Provides full range of ITIL and BS15000 training.

Take advantage of Agilità now, inquire as to how we can help you train, plan, execute and perform!
Click on www.AgilitaUSA.com right now.

Industry experts join Agilità

Agilità announced that two highly talented professionals joined Agilità in April, 2005.

Silvia Prickel
Silvia joined as a Practice Principal based in Chicago in the USA and K.S. Franklin Somu joined as Director of Consulting and Practice Principal based in Bangalore, India.

Alan Nance, President of Agilità enthused, “Silvia is a renowned expert on Six Sigma and ITIL Implementation. Her track-record at Pactiv and before that The Federal Reserve Bank is full of accomplishments such as service improvement and cost reduction while boosting morale. This is someone who knows how to help an organization make change. Her energy and enthusiasm is contagious and we are so happy she has chosen to join us.”

Click here to read Silvia’s bio

K S Franklin
Alan is also very animated about Franklin Somu’s talents, “Franklin is one of the top service management leaders in the world. He has experience working in all areas of IT and has successfully implemented ITIL and ITSM within Wipro. I believe that Wipro has become one of the most accomplished IT environments existing today. Franklin’s last assignment as a leader in the successful implementation and certification of BS15000 within Wipro is one of the largest projects of its kind in the world. Franklin is one of the most intelligent people I have ever met. In addition to his experience, his ability to analyze, his creativity and determination to succeed are all great assets to Agilità. He also has a wonderful sense of humor, which we all know is a necessary requirement on the tough assignments we often perform.”

Click here to read Franklin's bio.

Agilità opens new office in India

In December the first plans for an office in India were submitted. In April, the registration and inauguration were complete. The offices at R-7 Haus Khas in New Delhi, will house the Indian HQ, while Agilità staff will also work remotely in other cities such as Mumbai and Bangalore.

Alan Nance, President and Managing Director of Agilità, explains the significance of an Indian office. “We believe that we are on the verge of the Asian Century. India and China as the new economic powers are already in ascendancy. We are here to assist our Indian customers as they lead that transformation but also to learn what we believe will be new ways of working in our industry. The Indian executive buyer is one of the most critical in the world. They are highly educated, lead an intelligent low-cost/high-value workforce.

They are confident they can do everything themselves with time and want everything for free now. Our challenge is to provide the same tangible value in India as we do elsewhere but within the confines of a unique business environment. The models we build to succeed in India will help us succeed everywhere. The people we hire and mould in India will be leaders everywhere. This is probably the most exciting time in India’s history and we are so proud to be part of this “coming out party” of talent and accomplishment.”

Agilità Launches new Management Training

Agilità recognizes that education, training and professional development is essential to the successful execution of any Service Management implementation strategy.

When faced with the choice as to how much of the training to create itself, Agilità has decided to partner with ITpreneurs in the field of best practice education and training. ITpreneurs is a recognized global leader in packaging service management best-practice educational solutions.

Alan Nance, President of Agilità, framed it as follows, “"ITpreneurs is the only training company that has a development philosophy to contract with leading practitioners and authors in their respective field to create the courses. This guarantees state-of-the-art best practice straight from the source. With BSI contributors developing BS15000 training and ISACA doing CobIT etc, that allows us to focus our training development efforts on more differentiated training.”"

Through this partnership, Agilità can deploy its experts in a comprehensive portfolio of Blended E-learning and classroom training programs in IT Service Management, Information Security (BS7799/ISO17799), IT Governance and Control, BS15000, and IT Helpdesks and Call Centers.

Silvia Prickel, Consulting Practice Principal, adds, “"Combing the skill and experience of Agilità training with the ITpreneurs material will give better value to our clients. The capability ITpreneurs brings enhances Agilità's ability to deliver ITSM implementations that ideally also target a BSI 15000 and ISO 17799 certification in order to fully integrate and successfully manage executive-level imperatives."

Silvia added, “"In addition to the ITpreneurs offering, we will be announcing a number of more advanced management training shortly that will further support successful service management implementations."

A complete list of training offerings can be read at: www.AgilitaUSA.com